Refund policy
1. Returns and Withdrawal
Customers have the right to withdraw from their order within 14 days after receiving the goods, without giving any reason.
To initiate a return, please contact us at:
info@nordivo-solutions.com
2. Conditions for Refunds
To be eligible for a refund, the item must:
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be unused and in the same condition as when received
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be returned in the original packaging
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be sent back within the withdrawal period
We reserve the right to refuse returns if the item has been used or damaged.
3. Refund Process
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
If approved, the refund will be processed using the original payment method.
Refund processing may take 5–10 business days.
4. Return Shipping Costs
The customer is responsible for the return shipping costs unless the return is due to an error on our part (for example, a damaged or incorrect item).
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at:
We will do our best to resolve the issue as quickly as possible.
6. Non-Refundable Items
The following items may not be eligible for refunds:
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custom-made products
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personalized items
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opened hygiene products
7. Contact
For questions regarding refunds, please contact us:
Nordivo Solutions B.V.
Jan de Verwerstraat 10
5911 BJ Venlo
Netherlands
Email: info@nordivo-solutions.com
Website: www.nordivo-solutions.com